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PRIMARY RESEARCH: The Inner Circle Guide to South African Contact Centres.
Smartz Solutions is proud to be a primary sponsor of this first ever, focused research, into the South African contact centre industry.
Based on 100+ surveys, "The Inner Circle Guide to South African Contact Centres" provides a comprehensive evidence base for understanding how this dynamic industry compares to mature contact centre industries.
Why read this report:
• For South African CX leaders: a rigorous benchmark of technology maturity, operational performance, people strategy and competitive positioning.
• For global CX leaders: clear data-driven evidence that South African contact centres can compete with mature markets on quality, cost and digital adoption.
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