uKuvela Group Partners with Smartz Solutions to Transform Customer Experience in Africa
- Raymond Pretorius
- Apr 8
- 3 min read
Johannesburg, South Africa, 14 December 2023 – uKuvela Group is proud to announce its partnership with Smartz Solutions. This collaboration marks uKuvela Group’s commitment to providing innovative, customer-centric services to the African market.
Smartz Solutions and uKuvela Group are committed to empowering customers to achieve world-class customer service at prices suited to the African market. Known for its best-in-class, cloud-agnostic, and AI-powered platform, Smartz Solutions offers a modular approach to contact centre solutions. Its ability to function on-premise, in the cloud, or a hybrid model, along with its intuitive AI and analytics, make it a standout choice for enterprises looking to enhance customer engagement.
Chris Wilken, CEO of uKuvela Group
“I was fortunate to be introduced to Smartz Solutions’ impressive omnichannel contact centre solutions stack a while back and was very impressed with what I saw. With the formation of uKuvela Group, it was a natural decision to partner with Smartz Solutions. We will be able to offer customers a disruptive yet innovative and robust technology solution that really suits our market.
Our team is made up of individuals with deep technical and engineering skills in the contact centre and related solutions arena and we are excited to elevate customer environments with the combination of Smartz Solutions’ features and functionality and our expertise.”
Henry McCracken, CEO of Smartz Solutions Africa
“We built Smartz Solutions around the customer journey. Mapping engagement from inception to completion with intuitive AI and analytics while managing and improving each user and employee experience.
Through our proprietary technology, A.I.D™ (Automatic Interaction Distribution), real-time sentiment analysis, reporting as well as the focus on employee engagement all within our comprehensive suite, Smartz Solutions maps the entire customer journey.
Offering attractive pricing models without the exorbitant international currency-based solutions and onerous support costs, the African market can now leverage world-class solutions to grow their businesses. With a technically astute partner such as uKuvela, we are excited about the value that enterprises will be able to achieve.”
About Smartz Solutions
Smartz Solutions is the disruptor reshaping the contact centre landscape. Traditional legacy systems, with their entangled infrastructures and exorbitant fees, have held businesses hostage for too long. Contact centres are tired of being burdened by disjointed systems with hefty price tags and bad customer and employee experiences. We’re redefining the contact centre experience through our AI-powered 360-degree experience platform.
Losing money, opportunities and patience doesn’t have to be how you continue to run your call centre. Through a comprehensive tech stack, you will finally have your entire customer and employee experience in one place with the data and insights to make strategic decisions in real time.
About uKuvela Group
Established in 2023, Ukuvela Group is a dynamic entity dedicated to “Empowering Success” within its organization and prioritizing exceptional customer service. Specializing in communication and customer-centric technology, the team brings over 200 years of collective industry experience. Focused on client-centric solutions, Ukuvela Group aims to unlock value through strategic alliances and a deep understanding of real customer experience needs.
While a new brand in South Africa, the organization draws on extensive expertise from historical collaborations with well-known companies. Ukuvela Group is excited to introduce an innovative and business-centric approach, planning to expand its footprint in South Africa, the broader African market, and globally. The organization’s commitment to client success, coupled with a rich history of industry expertise, positions it as a formidable player in communication, technology, and customer service.
Contact:
Smartz Solutions
Henry McCracken
CEO Smartz Solutions Africa
uKuvela Group
Chris Wilken
CEO
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